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We, at Nicely Washed, feel it is important to be ethical and transparent in our business dealings with our clients. With that in mind, we created this page to lay out all of the legal mumbo jumbo (just in case you need reading material that will put you to sleep).
If you have any questions about our terms and conditions, do not hesitate to reach out to one of our team for clarification.
Description of Binding Agreement
These terms and conditions serve as a binding agreement between the property owner/manager, hereby identified as “client” and Nicely Washed, LLC., its owners, employees, and subcontractors, hereby identified as “NW,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that NW provides you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you.
Acceptance to Terms
By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize NW to do the work as specified on the estimate. You release NW from property damage unless negligence or willful misconducts cause it. We are not responsible for damage to lose siding, paint, wood, trim or windows that was noted as damage found in the pre-inspection walk through.
Authorizations:
Client agrees to allow NW on the property for the purposes of completing cleaning services requested. Client understands that the cleaning service will be completed in the time frame given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. Client understands that NW will do their best to accommodate for a quick reschedule but must work around other scheduled clients and weather. NW also has the permission to visit the property to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
Client agrees to allow NW to utilize their residential water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, client agrees to inform NW and will avoid using any water during the cleaning service. If clients water source is not sufficient for cleaning service, they must inform NW so we can adequately prepare to cover required flow. There are additional fees for NW to bring water to complete the cleaning service. This fee is assessed based off factors such as location and amount of portable water required. Crew members are to inspect any spigot before cleaning to ensure there is no damage to area and an additional inspection is required after service is complete. Crew will take “before and after” photos. NW will not be held accountable for previously damaged spigots. Client will be informed of any previously noted damage. NW will not be held accountable for any issues within, or outside, the home that is not related to the cleaning service. For our crews’ safety, we CANNOT complete any washing service at the client’s property if construction or home projects are in progress. If you plan on doing construction on areas you are looking to have cleaned, please do not schedule a washing service around it. If we arrive at property and construction is in the works, we will assess a cancellation fee of $50.
Risks and Releases of Liability Acknowledgement
NW’s technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure NW does not cause harm to your investment. We use safe techniques of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property, and/or low-grade building materials. Routine maintenance per manufacture’s recommendations on the home’s surfaces, should be implemented by homeowners to avoid any potential defects. Prior to washing the home, any areas of concern need to be addressed by the homeowner to insure a watertight seal. The client assumes all risks and responsibilities for any damage that occurs due to improper maintenance.
On, or before, the date of service, NW will note any pre-existing damage on the work order. Client will be required to read and sign work order. If any new damage is found during the cleaning process, NW will cease all cleaning efforts until the client has been informed of the damage and has acknowledged its existence.
Client understands that NW has set procedures in place to ensure plant life around the area of cleaning is protected. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn, as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, NW will evaluate to see if plant life suffered from leaf burn and will recover, or if it is beyond recovery. NW will then determine plan of action after evaluation of plant life.
House wash acknowledgement
YOU MUST, have a water spigot available or other arrangement available such as water being brought to site for us to complete services. There is additional cost for us to transport water to site. WE CANNOT hookup to a water faucet, it must be a direct line.
Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained, or have contact sun exposure, will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When home is covered with debris, those blemishes may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during cleaning process. Client understands that NW may not find every flaw prior to service, and is not responsible for repairing oxidation discoloration. Client understands that we require that all outside electrical outlets and fixtures are shut off before arrival to complete washing service. Client also understands if we do a site unseen estimate based off provided photos or use of Eagle view software, google maps or other local listed information, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, client understands we are not responsible for any unacknowledged flaw and will do our best to point this out at date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty color on your siding, there is no need for alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufactures to allow ventilation and allow any condensation to drain out. With that said, these holes make a nice little home for bugs. Debris and dirt get up inside the holes and behind the siding. On occasion, left-over water and debris drain from these holes as the siding goes through the drying process. The rust color/ light faint colors your seeing is bug feces, debris, mold etc. We see this occur on sections of siding that had the heaviest buildup. This will come off with the morning dew, garden hose or rain. It is not a stain and it is not permanent. Typically, anyone that calls regarding this usually see a huge difference after the morning dew. If the weep hole runs are heavy, we will return to do a full rinse down after a visual inspection.
Client understands that during the house wash service they will receive a basic window cleaning. A basic window wash will get debris off windows, but you could be left with water spots. If you are looking for a squeaky-clean shine on windows, we will be happy to give a referral to a company that specializes in pristine window cleaning services. We recommend removing your screens to allow any debris between the window and screen to be rinsed away in a house wash. Client understands they should remove screens before work. If screens are not removed, NW will not remove them unless a responsibility of consent form is signed. Screens are delicate, sometimes brittle, they can break. NW does not remove screens due to this unless client understands the risk of this and signs a consent form stating NW will not be held liable for worn and brittle screens.
Roof wash acknowledgement
YOU MUST, have a water spigot available or other arrangement available such as water being brought to site for us to complete services. There is additional cost for us to transport water to site. WE CANNOT hookup to a water faucet, it must be a direct line.
When NW completes a roof wash service, client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. Client understands that the roof will show results of a cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as age of roof, type of shingle, location, and the amount of buildup. Client understands that we do not pull or force growths off from roof material as it could cause damage. If client is insistent on having moss heads forcibly pulled from the roof, they must sign a waiver stating they release all liability to NW for any damage and that they void any warranty associated with the soft wash method. Client understands that this could also void their warranty with the roofing manufacturer. Client understands that roofs over time have granular loss which is normal break down. Granular loss occurs more when it is infected with organic matter which diminishes roof life faster. Client understands that moss and lichen eat through the roofing material faster than algae and there is potential for more significant granular loss in those areas. Client understands that after a roof cleaning, you may see these areas of granular loss clearer than before because there is no longer organic matter hiding it. There is nothing you can do to avoid granular loss after an infection other than monitor the life of the shingle. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof.
Touch Ups on roofs:
Client understands that NW may have to return to complete touch ups. It is understood that there is potential to have some light brown areas that remain after treatment on heavy patches of algae. These light brown areas are dead algae which before treatment, were black streaks. If this occurs, client understands it will take some time for the remaining dead algae to come off with assistance of natural elements such as sun exposure and rain. We request clients wait 6 to 8 weeks for the brown areas to fade. If after 6 to 8 weeks, the brown areas remain, we request you contact us immediately so we can come physically view the area to appropriately determine the next step. If roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle it will take time for it to remove. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks, the growths remain we request client reaches out to NW. We will then do onsite assessment to determine next step.
Touch ups are determined after a 6-8-week mark which allows the proper time to determine if a reapplication of solution is necessary to completely remove the organic matter. Touch ups are not charged to the client if it has been determined that a second reapplication of solution is necessary for proper treatment on initial quote.
Exclusions & Limitations:
Content Release & Use
Client agrees to allow NW to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising. NW will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names. If the client agrees to allow NW to display a sign for marketing on their property, it will remain in effect for no more than seven days. If any damage not at fault of mother nature occurs, the client will be charged the retail cost of the sign.
If Any Damage Occurs
NW will be obligated, under our terms and conditions, for any damage that was a direct result of operator error, negligence, or willful misconduct by Nicely Washed, LLC. employee or our representatives. Damages must be reported to NW within 3 days of completion of service. NW will be allowed 30 calendar days from the date of written receipt of reported damages to inspect the premises. It is NW’s sole discretion to repair or contract repair to any damages that are found to be the result of negligence by NW, or it’s subsidiaries.
Payment Terms
Payment is due upon completion of work unless other arrangements were made between the client and NW. If a different arrangement occurs, this will be documented and signed by both parties. We accept the following forms of payment: cash, check, electronic check, or credit. If paying with credit, we accept payment through our credit card reader, or through the link attached to the electronic copy of the invoice. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of 7%. If payment is not received within, 30 days of past due, NW reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. NW reserves the right to suspend any future scheduled services with client who is currently past due or who has been 30+days past due more than 3 times. This contract is binding.
If client and NW have a net 30 days’ payment schedule, client must have payment submitted to NW by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement, is subject to a 7% late fee. If payment is not received within, 60 days of past due, NW reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the client. NW reserves the right to suspend any future scheduled services with client who is currently past due, or who has been 60+ days past due more than 3 times. This contract is binding.