We have implemented a 1 hour window of arrival due to unforeseen issues that can occur, like Austin traffic! If there is more than an hour window delay, the office manager will reach out to you. If we get bad weather which prevents us from completing your cleaning service on your scheduled day, the office manager will reschedule with you for the next available business day. We do not require you to be home at time of services if we do not need to gain access to locked areas. If you are getting a service that requires special access, we require someone to be available over the age of 18. Please advise the office manager if there any issue with water pressure or if you run your water source from a well. If the area has low water pressure or volume, other arrangements need to be made to avoid any issues. Note: If you are getting a house wash, you will receive a basic window cleaning. This is different from windows being done with a purified water-fed pole system. A basic window wash will get debris off windows but you could be left with water spots. If you are looking for a squeaky-clean shine on windows, we will be happy to give a referral to a company that specializes in pristine window cleaning services.
On your day of service, please ensure the following is done:
On the day of service, your designated technician will do a walk through on the property to note any pre-existing damage on the service check list sheet before any work starts. If you are home at time of service, they will do this with you. If you are unable to sign at time of noted damage, the company will note the absence on the service check list sheet and take photos of noted damage. The office manager will notify client of any damage along with supporting documentation. A final walk through will occur after services are complete.
Payment is due upon completion of work unless other arrangements were made between the client and company. If you plan to pay onsite with cash or check, please ensure proper payment amount quoted for services is sealed in an envelope and provided to head crew leader. You can also make payment by credit card or via online payment link sent with emailed invoice. If you are unsure of your total due, please contact the office manager right away to avoid payment issues.
Thank you for your business!